Placing Orders
For orders and inquiries, please call 800-262-1049. Customer service hours are Monday through Friday, 9 a.m. until 6 p.m. and Saturday, 9:30 a.m. to 5:30 p.m. (ET). At the time of order, we require a 50% deposit, with the remaining balance due just prior to shipment. Orders cannot be shipped until the balance is paid in full. Orders will be confirmed by mail. Please retain one copy for your records and return the signed office copy to Wellington's. After we receive your signed confirmation, you will be notified by mail of an approximate shipping date.

Payment
We accept all major credit cards (VISA, MasterCard, Discover, and American Express), personal checks, and money orders. Credit cards may only be used for 50% of your total purchase price, unless payment is made in full at the time of order placement.

Cancellations and Order Changes
Cancellations and changes are not accepted after the leather has been cut. If cancellation occurs before the leather is cut, customer will be charged a $150.00 cancellation charge.

Delivery
At Wellington's Fine Leather Furniture, we take pride in selling quality leather furniture. We maintain a high standard of honesty and integrity and hope to meet or exceed our customer's expectations in furnishing their homes with custom leather furniture.

Wellington's has selected some of the finest white glove delivery services in the South East to deliver our furniture. While we try to give a fair estimate of when the completed furniture will be delivered, we can not be held responsible for delays in production or delivery.

The delivery companies will do all that they can to deliver your furniture in perfect condition and within a reasonable time frame. Delivery services run 7 days per week, with some evening deliveries. Although the delivery companies will work within the tight schedules of our customers, please try to be as flexible and available as possible in order to accept your delivery.

Freight delivery is not an exact science and there are many things that can cause delays in the freight industry. Things such as traffic back ups or accidents, equipment breakdown, and unloading delays at scheduled stops will all cause delays in delivery and can not be predicted. Neither Wellington's nor the delivery services we use can be held responsible for delays which are out of our control.

The delivery fees we charge cover the cost of the actual freight, insurance on the freight, all fuel surcharges, and also include the fees for in home delivery, set-up, inspection, and administration fees.

Wellington's does not make a profit on delivery charges, as they are strictly to cover charges applied to us by the delivery services. For this reason, we can not refund money as compensation for a later than expected delivery date. We hope that you will be both patient and understanding in the instance that any delays may occur.

To be certain that all items are deliverable to your home, measure doorways, hallways, etc BEFORE placing your order. You WILL be responsible for all costs in the event that your furniture is undeliverable due to limited access.

Below is an estimate of delivery cost for an AVERAGE SOFA. Delivery costs are based on weight and destination. Because of this, rates may vary from the map below.

For international deliveries, please call 1-828-295-0491 to receive a shipping quote.

Wellingtons is now offering FREE local delivery to Boone, Banner Elk, and Blowing Rock, NC

Taxes
Wellington's is not responsible for collecting or submitting sales or use taxes for any state other than North Carolina. Each state manages and dictates their own policies and requirements. North Carolina residents add 7% sales tax.

Pricing
All of the styles in our catalog are available in 7 grade(s) of leather in assorted colors. The price of each style is determined by the grade of leather you select. All pricing reflects starting Grade 1 leathers, which are top grain cowhides. Prices are subject to change without notice.

Our Guarantee
At Wellington's Heirloom Leather Furniture, we want each customer to be completely satisfied with their purchase. Our knowledgeable, friendly customer service staff will be glad to assist you as you make your selection. All Wellington's Heirloom Leather Furniture is warrantied against manufacturers defects. We also warrant that all merchandise will be delivered in a condition which meets our high standards. If for any reason you are not satisfied, we will gladly exchange or refund your purchase, less freight and restocking fees. Any dissatisfaction must be noted on the bill of lading at the time of delivery.

Swatches
If needed, swatches of all of our leather colors are available for you to view before ordering. Simply let your sales consultant know which color groups you need to view and we will be glad to send them to you. Color group examples are blues, greens, browns, creams, blacks, burgandys, etc., with finishes matte or high gloss. Please note that when we send you swatches, we are required to hold a credit card number on file until the swatches are returned. Swatches must be returned within thirty (30) days. When swatches are returned, the $10.00 charge per color group will be waived and only a $5.00 postage and handling fee will be charged to your account. Checks are also accepted for viewing color swatches. If an extension is needed for swatch viewing, please contact your sales consultant. All fees, including postage and handling, will be waived upon ordering.

Throw Pillows
Offering the perfect way to complete your rooms decor. Our throw pillows are available in any of our colors and grades of leather. You may choose a solid pillow or you may choose a contrasting welt. All of our pillows have zippers to ensure a long life. Below are the sizes we are able to offer:

• Rectangular 11 x 21
• Square with welt 19 x 19
• Square with welt 24 x 24